Privacy Policy
Last Updated: January 15, 2025
At ultraevolvra, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you work with us or visit our website. We're based in Taiwan and comply with local data protection requirements, but we've written this in plain language because legal documents shouldn't need a law degree to understand.
We're a small professional services firm focused on brand voice and messaging development. That means we work closely with clients and handle sensitive business information. This policy reflects that relationship.
Information We Collect
When you reach out to us or become a client, we collect different types of information depending on our relationship. Most of this comes directly from you, but some we gather automatically through normal business operations.
Contact Information
Your name, email address, phone number, and business details. We need this to communicate with you and send project materials.
Business Information
Company details, industry sector, project requirements, and brand information you share during consultations or project work.
Communication Records
Emails, meeting notes, project briefs, and feedback. We keep these to maintain project continuity and improve our services.
Website Data
Basic technical information like IP address, browser type, and pages visited. This helps us keep the site running smoothly.
We don't use tracking cookies or advertising pixels. If you're just browsing our website, we collect minimal technical data that most web servers log automatically.
How We Use Your Information
We use your data for straightforward business purposes. There's no hidden agenda or complex marketing schemes here.
Primary Uses
- Delivering the brand voice and messaging services you hired us for
- Communicating about projects, schedules, and deliverables
- Sending invoices and processing payments
- Improving our service based on your feedback
- Responding to your inquiries and support requests
- Maintaining records for business and legal purposes
We don't sell your data to third parties. We don't use it for advertising campaigns. We don't share client lists with partners or affiliates. Your information stays with us unless you specifically request otherwise or we're legally required to share it.
Data Storage and Security
Your information is stored on secure servers in Taiwan and occasionally on cloud services that comply with international security standards. We use industry-standard encryption for data transmission and storage.
Security Measures
- Encrypted connections for all data transfers
- Password-protected systems with regular security updates
- Limited access to client data - only team members working on your project can see your information
- Regular backups to prevent data loss
- Secure file sharing platforms for project deliverables
That said, no system is completely bulletproof. We do our best to protect your data, but internet transmission always carries some risk. If you're sharing particularly sensitive information, let us know and we can discuss additional security measures.
Sharing Your Information
We keep your data in-house as much as possible. But sometimes we need to share limited information with service providers who help us run the business.
| Service Type | What We Share | Why |
|---|---|---|
| Email Services | Contact information | To send project updates and communications |
| Cloud Storage | Project files and documents | Secure file storage and collaboration |
| Accounting Software | Billing information | Invoice generation and financial records |
| Legal Advisors | Relevant case information | When required for legal compliance or disputes |
All service providers we work with are bound by confidentiality agreements. We also comply with Taiwan's legal requirements to share information with government authorities when required by law.
Your Rights
You have control over your personal information. Here's what you can do and how to do it.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If we have incorrect information about you or your business, let us know and we'll update our records.
Request Deletion
Ask us to delete your personal data. We'll comply unless we need to keep it for legal or contractual reasons.
Withdraw Consent
If you've given permission for specific uses of your data, you can withdraw that consent anytime.
Object to Processing
You can object to how we're using your information in certain circumstances, particularly for marketing purposes.
To exercise any of these rights, send us an email at help@ultraevolvra.com. We'll verify your identity and respond within a reasonable timeframe, usually within two weeks.
Data Retention
We don't keep your information forever. Our retention periods depend on the type of data and our relationship with you.
Retention Periods
- Active client project files: Duration of project plus 3 years
- Financial records: 7 years (required by Taiwan tax law)
- Email correspondence: 5 years for business records
- Website analytics: 2 years maximum
- Inquiry forms from non-clients: 1 year
After these periods, we either delete your data or anonymize it so it can't be traced back to you. Some information may be kept longer if required by law or if there's an ongoing legal matter.
International Data Transfers
Most of our work happens in Taiwan, but some of the tools we use are hosted internationally. When your data moves across borders, we make sure it's protected according to Taiwan's data protection standards.
Cloud services we use typically store data in secure facilities in Taiwan, Singapore, or Japan. These locations have strong data protection frameworks. If we ever need to transfer data outside these regions, we'll let you know and ensure appropriate safeguards are in place.
Children's Privacy
Our services are designed for businesses and professional clients. We don't knowingly collect information from anyone under 18. If you're a parent and believe we have information about your child, contact us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current clients by email. The "Last Updated" date at the top shows when the most recent changes were made.
For minor updates like clarifying existing practices or fixing typos, we'll simply update the document. You can always find the current version on our website.
Compliance with Taiwan Law
We comply with Taiwan's Personal Data Protection Act and other relevant regulations. This includes:
- Obtaining proper consent before collecting personal data
- Using data only for stated purposes
- Implementing appropriate security measures
- Respecting individual rights to access and correct data
- Reporting data breaches to authorities when required
If you have concerns about how we handle your data under Taiwan law, you can contact the relevant government authority or reach out to us directly.
Questions About Your Privacy?
If something in this policy isn't clear, or if you have specific questions about how we handle your information, get in touch. We're happy to explain our practices in more detail.